I didn't receive the email with the log-in credentials
If you have not received the activation email, we recommend that you check in the Spam folder. To facilitate any further communications and allow us to serve you better, you can request that your e-mail provider delete the addresses with domain @madai.com from the list of junk mail/spam, adding it to your list of safe senders.
I didn't receive the verification SMS
The verification sms is sent automatically by an instant messaging service, unfortunately we are not able to intervene on the code delivery. The sending of SMS can also take a few minutes. You can try again and wait at least 15 minutes between one attempt and the other.
Error message: you already used this number phone to register an account!
To qualify regular users in the madai promotions, we need to verify each email account registered by using one mobile phone number; check that you haven’t used the same mobile phone to verify a different email address.
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The products and services purchased on the madai platform are sold by madai Ltd. with registered offices at
10 Queen Street Place, London - EC4R 1AG United Kingdom, on behalf of the Promoters.
PROCEDURE FOR PURCHASE AND CONCLUSION OF THE CONTRACT
The price of the product or service – indicated in $ or Dollar relevant and tax relevant too - will be that chosen in advance by the User by clicking the "Buy" button.
The user will thus have access to a screen that summarises the order, containing the following information: (product/service, price, shipping cost, method of payment and delivery terms that start on the date payment is made). Once the User has reviewed that summary screen and verified that the information is correct, the User must:
enter the personal data necessary for the processing and fulfilment of the order;
review and accept the text of these general conditions;
review and accept the privacy notice of Madai and the Promoter;
lastly, click on the "Buy" button for the second time in order to send the order.
The User will receive an order confirmation message from Madai, at the e-mail address provided, containing the notice on the conditions and method of exercising the right of withdrawal reserved only to final consumers.
The contract shall be considered to be concluded for all purposes as of the receipt of that order confirmation.
Payment for the products or services purchased must be made by the User by the mandatory deadline of 5 days after receipt of the order confirmation identified in point 2 above.
The methods of payment are those indicated in the summary screen in point 2 above.
DELIVERY OF THE PRODUCTS
The products will be delivered to the address indicated by the User in the purchase procedure within 60 days of full payment of the price and shipping costs, unless otherwise specified.
Madai shall assume no liability for any delays or problems in service attributable to the carrier, chance events, or force majeure.
All of the products purchased on the Madai Platform shall be covered by the legal warranty of 24 months against any defects (if the buyer is a final consumer), and in any event, a conventional warranty with the same duration issued directly by the Promoter.
RIGHT OF WITHDRAWAL AND METHOD OF RETURN
The User shall have the right to withdraw from the contract entered into, without any penalties and without having to specify any reason, within 14 business days starting on:
the date of delivery of the products;
the date of receipt of the order confirmation e-mail under point 2 above, if the purchase involves services.
To exercise the right of withdrawal, the User must send written notification to Madai, by the mandatory deadlines indicated above, to the following e-mail address: firstname.lastname@example.org in which it is explicitly stated that the User wishes to withdraw from the contract and return the goods (if a sale of products).
On penalty of invalidity, the cited notification of withdrawal must be confirmed by the User within the subsequent 48 hours by registered post with advice of receipt to be sent to Madai at the following address: Madai Ltd. Red Lion Square 26 London WC1R 4AG United Kingdom.
Also on penalty of invalidity, the goods must be returned to Madai by no later than 12 business days after delivery to the User.
As an additional essential condition, the goods must be returned, with shipping costs borne by the User, intact, in the original packaging, complete with all of their parts (including packaging and any documentation and accessories: manuals, cords, etc.) and complete with enclosed tax documentation
Provided that the above conditions have been properly fulfilled, Madai will reimburse the User for the amount paid within 30 days of regular return of the goods.
MULTIPLE ACCOUNT VIOLATION
You're only allowed to have only one personal account madai. However, you can link multiple bank accounts or personal credit cards to your account.
We reserve the right to deactivate without prior notification any unauthorized multiple accounts and the accounts to which are associated orders paid with improper payments instruments and/or third parties.